1. Return Eligibility
Customers must report any issue related to damaged, defective, wrong, or missing products within 48 hours of delivery.
Complaints submitted after 48 hours from delivery will not be eligible for:
Return
Replacement
Refund
2. Complaint Process
To raise a complaint, customers must contact our support team with:
Order number
Clear photos/videos of the product
Description of the issue
Our team will review the complaint and respond within a reasonable timeframe.
3. Non-Returnable Items
Products cannot be returned in the following cases:
Complaint submitted after 48 hours
Used or damaged products by customer
Products without original packaging/tags
Change of mind after purchase
Incorrect address or failed delivery caused by customer
4. Refund Policy
Refunds will only be processed if:
The complaint is verified and approved by our team
The product is confirmed defective, damaged, or incorrect
If approved:
Refunds may be processed to the original payment method within 5–10 business days
If the complaint is not approved:
Payment will not be refunded
Product return request will be rejected
5. Cancellation Policy
Orders may only be canceled before shipment. Once shipped, orders cannot be canceled.
6. Important Notice
By placing an order on ayaanfashion.xyz, customers agree to this Return & Refund Policy.
7. Contact Us
For return or refund support:
Website: ayaanfashion.xyz
Email: support@ayaanfashion.xyz